Privacy Policy

Who we are

Perch is a live-chat platform that lets businesses ("workspaces") talk to visitors on their own websites. This policy explains what we collect, why, and what happens to it. Questions go to adedejitewogbade2@gmail.com.

Two kinds of people use Perch

Account holders — agents and admins who sign up and run a workspace. For you, we are the data controller.

Visitors — people chatting through a widget on a business's website. We process visitor data on that business's behalf; the business controls it. If you're a visitor with questions about your data, contact the website you were chatting on.

What we collect

• Account data — your name, email address, and a hashed password. Never the password itself.
• Chat data — messages, image attachments, and conversation state, stored so both sides can read the history.
• Visitor context — what the embedding website chooses to share: a name and email typed into the pre-chat form, or a user ID, name, and email passed via Perch.identify(). We also record the page URL the chat started on.
• Technical basics — IP addresses for rate limiting and abuse prevention, and error reports (via Sentry) when something breaks.

We don't run ads, we don't sell data, and we don't use tracking pixels or analytics cookies. The only cookies Perch sets are a session cookie to keep you signed in and a preference cookie for your active workspace.

Where it lives

Perch runs on a small set of infrastructure providers, each processing data only to provide the service:

• Neon — Postgres database (US East)
• Railway — application hosting
• Cloudinary — image attachment storage
• Resend — transactional email (password resets, verification)
• Sentry — error monitoring

How long we keep it

Chat history is kept for as long as the workspace exists, so businesses can see past conversations. Deleting a workspace permanently removes its conversations, messages, visitors, and settings. Deleting your account removes your profile and any workspaces where you were the only member. Both options are available in the app, and deletion is immediate — there is no soft-delete recovery window.

Your rights

You can view and edit your account data in the app, export your conversations by request, and delete your workspace or account at any time. If you're in a jurisdiction with data-protection laws (GDPR, CCPA, NDPR), the rights those laws give you — access, correction, deletion, portability — apply, and the fastest way to exercise them is to email us.

Changes

If this policy changes in a way that matters, we'll note the new date at the top and, for significant changes, email account holders. Continued use after a change means you accept the updated policy.